I often look at those review websites and laugh at some of the things people write.
"They said my eggs would come hard boiled and they were soft boiled", "
I assumed the movie Deepthroat was about dental hygeine," etc, etc.
I never thought really that I'd be the kind of person who would leave a review though. Sure I'm occasionally flirt with
Foursquare check-ins and recommendations and maybe do the old
Yelp or two, but it's never really for any other reason other than boredom or because I really really really liked something I'd eaten.
This week I've been challenged to think about this area very differently. They say when it rains, it pours, and based on the ridiculously poor levels of customer service I've been exposed to this week, if it had rained, I no doubt would have been sold an umbrella with holes in it and had I complained I was getting wet, would have been told it was all my fault.
Let's start at the beginning of the week and change a couple of names along the way. My Dad finally escaped the 24 month-long shackles of his phone contract with Fodavone and had decided to sell his soul to another telco that favours animals in their advertising campaigns.
I went through the process with him, and because I wanted him to be able to use the latest technology, decided to buy him an iPhone too. Everything was going great, the new phone company rang and told me the good news, my address was confirmed, my number was confirmed and Dad's phone was on the way.
Then I got a text at 8am in the morning explaining to me that my phone was about to be delivered. To my work address. As I sped (legally, naturally) to work I wondered what would happen if I missed the delivery. I told myself not to worry and shrugged it off.
They wouldn't give me one chance to pick it up, that's ridiculous! I chuckled to myself, which probably made me look insane to other drivers around me.
The laughs came too soon. At 9.15am the doorbell rang at work, it was my phone! I went to collect it. The angry troll-like woman from Pestenger Post Couriers by Australia Pest, barked my fathers name. I explained he wasn't here but that I had ordered the phone, in my name, had paid for it on my credit card, given my license as a form of ID and had already spoken to the call centre who confirmed I could pick it up. She refused to hand it over. She then decided to call the number she had for the recipient of the package. It was my number.
Proving to her that I was in fact a real person and that she was in fact holding my new phone, I thought it'd be easy and she'd smile and hand it over. Not true she said and I was annoyed. She then barked angrily at me, threatening to return my parcel to the post office ... a whole two doors down. I told her to leave and decided to ring Sloptus.
Well the lady on the other end in the remotely-located Sloptus call centre wasn't exactly helpful. You see, she explained, because my father could not be there to collect the phone, even with 30 minutes notice, it would have to be returned to the factory and re-allocated. I wouldn't be able to get it sent out again, instead I'd have to cancel the order and wait another 7-10 business days for another phone. The exact same phone I had held in my hands ever so briefly an hour earlier. I found that ridiculous, but she wasn't accepting any of my argument. I asked her if the call was being recorded, she confirmed, and I proceeded to tell her that perhaps Sloptus should hire the animals they feature in their commercials to work in their call-centres instead. It was mean yes, but I was at the end of my tether.
So you'd think this experience alone would cause me to run to the hills, strip myself of all material possessions and live the rest of my days Amish style. No, instead I decided to order a digital printed canvas for a work function online with the popular photo gift website Crapfish.
Ordering on Crapfish is easy. You select your gift, upload your photo, chose your delivery method, pay and hey presto, a novelty mug/photobook/canvas/dogbowl is on its way to you. Well, it should be that easy.
I needed the canvas for a function on Thursday... six business days away. I completed the familiar checkout process and selected Express Delivery as an option which promised a 3 business day turnaround. What a luxury, I thought. My receipt mocked me otherwise, whilst I had selected a 3 business day turnaround it could in fact be 7-10 business days in peak periods.
Doesn't sound very express to me, right? I decided to hop online to the live chat with a Crapfish representative who I don't believe was really called Lolly. Lolly was helpful at first, if not a bit confused, but told me about a convenient new service where, if I ordered a certain size canvas, I could pick it up instantly from my local retail store Craymart. I got a confirmation email,
Good News! Your canvas is ready to collect at Craymart Broadway, please collect it.
Excited (yes, little things excite me at times) I got in the car and drove to Craymart. Since I had last been there it had undergone a renovation,
done by a designer who clearly asked one of the former members of Hi-5 what they saw while they were tripping on acid.
Briefly distracted by the strange possibility that I had accidentally walked inside a clown's rectum instead of a shopping centre, I went to the photo desk, confirmation number in hand and prepared to collect my canvas.
The 10 year old behind the counter went to get it for me. She came out, with a forlorn expression as if I'd accidentally just told her how
The Hunger Games ends, and told me that they had run out of materials to actually mount my canvas. "We can give you the printed bit and you can stretch it yourself if you like" she unhelpfully offered up. I explained to her that when you pay $300 for an item you generally are expected to not have to assemble it yourself, IKEA excluded of course.
She didn't know what to say. I asked to see her, hopefully, older manager, who as it turns out was a mere two years older than her and clearly had as many braincells. He told me a different story, that the lady who makes the canvas had gone home for the day and that I could pick it up the next day. He decided to check with his manager though - which led me to believe that Craymart employees actually operate Babushka style.
The older manager eventually came out, and speaking with a mouthful of egg and mayo sandwich, told me she had worked an incredibly long day and they'd just had
A Current Affair filming them in store and she had been so busy. She swallowed some egg and continued to tell me that unfortunately as they had been undergoing a recent renovation they had had no internet connection and therefore had not been able to download any Crapfish orders in the last two days.
That was obviously incorrect, I explained to her, as I pointed to my printed, online-submitted, artwork, minus a frame - sitting there limply like a body without a skeleton. She swallowed hard (whole egg perhaps) this time and tried to back her way out of this stinky-breathed situation. But she couldn't. The best she could offer was a re-print and a free delivery the next day.
Eventually, 24 hours later I got my canvas. Actually, I got two, because they misprinted the first one too. How lovely. Now if only they remembered to do their jobs properly in the first place.
Well if bad things come in threes, the third was a real doozy - and I promise this is where this whine-blog will come to a bloody conclusion. I had removalists booked in to empty out my apartment today. They came, late and not at all english-speaking, which made it incredibly hard for me to communicate. I'm not being racist, I'm being practical.
Then they drove their truck straight into the tree outside my building and split it in two, not only taking out half the tree but also a good chunk of their truck too. They were annoyed and cursing in native tongue. Eventually they mustered the courage to actually do their job of removing things and set to it. Then they dropped my guitar, and one of my cases, and a box of my clothes, and my bedhead before ending the whole pleasant process by nearly ripping my lounge in half.
Relieved to see the back of their truck (still remarkably in one piece) I left a family member to follow them to my new location. Then I got the phone call. The removalists had arrived and had decided to hold my furniture captive until I paid them not only the fee I had agreed to pay, but also new fees including petrol, extra travel (even though they were booked full well knowing the location) and the best bit - for damage to their truck.
Yes, the truck
they had driven into
my tree. A few cursing phone calls later and a whole bunch of screaming they eventually gave up my furniture although not without leaving with extra money. I could not believe my ears, eyes and nostrils, these guys were total scammers. That's a name I'm not going to change, they're called AAA City Removalists, and I'd totally suggest against going with them if you're looking to move.
Of course, if you still do decide to use them, a word of warning. Move all large, established, 30 year old trees in a 2 kilometer radius in case they accidentally drive into them. What absolute fools.
And so that ends my rant blog about my week of absolutely pathetic customer service. Now if you excuse me, I'm off to comment about my local cafe's scrambled eggs on Instagram.